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Contact information

Contact Us

At TRUCHEAVY, customer satisfaction is our priority. Whether you have questions about an order, need assistance with a return or refund, would like to request an exchange, or need product support, we’re here to help.

Get in Touch

Please contact our customer support team using the information below. We’ll do our best to assist you with your inquiry.

Email: support@trucheavy.shop

Phone: +1 (559) 433-1948

Business Address:

9610 W Nicholas Ct
Visalia, CA 93291
United States

How We Can Help

Our customer support team can assist you with:

Order Inquiries: Questions about order status, shipping, and delivery.
Returns and Refunds: Assistance with return requests and refund processing.
Exchanges: Help with eligible product exchanges.
Product Support: Information about our products and assistance with product-related concerns.
Damaged or Defective Items: Support with reporting products that arrive damaged or defective.

Return and Refund Assistance

If you would like to request a return, exchange, or refund, please email us at support@trucheavy.shop. Include your order number and a brief description of your request so our team can assist you more efficiently.

Please contact us before sending any items back to ensure you receive the appropriate return instructions.